Privacy Policy

Who We Are

This Privacy Policy applies to Txt Joy, a service operated by TXT JOY LLC, a limited liability company. Our mailing address is:

Txt Joy lets you send real, physical greeting cards by text message. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you use Txt Joy, we may collect the following:

• Your phone number — provided when you text us to place an order.
• Message content — the text messages you send us, including the card message you'd like written and any instructions you provide.
• Recipient information — the name and mailing address of the person you are sending a card to.
• Payment information — processed securely through our payment provider. We do not store full card numbers on our systems.
• Order history — records of cards you have sent through our service.

We do not collect browsing data, cookies for advertising purposes, or any data beyond what is necessary to fulfill your order.

How We Use Your Information

We use your information only to:

• Process and fulfill your card orders.
• Communicate with you about your order via SMS.
• Provide customer support.
• Improve our service based on aggregate, anonymous usage patterns.
• Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Mobile opt-in data and consent — including your mobile phone number — will not be shared with, sold to, or transferred to any third party or affiliate for marketing or promotional purposes.

SMS Messaging & Consent

Opt Out: Reply STOP at any time to stop receiving messages. You will receive a confirmation and no further messages will be sent.

Help: Reply HELP at any time for assistance, or email us at help@txtjoy.com.

We will not use your phone number to send promotional or marketing messages unrelated to your orders without your explicit consent.

Sharing Your Information

We share your information only with the third parties necessary to operate our service:

• Card fulfillment partners — to write, print, address, and mail your physical card. The recipient's name and address are shared only for this purpose.
• Payment processors — to securely handle your payment.
• SMS providers — to transmit text messages as part of our service.

All third-party partners are contractually required to protect your data and use it only for the purpose it was shared.

Data Retention

We retain your information for as long as necessary to fulfill your orders and comply with legal obligations. Order records are typically retained for up to 3 years. You may request deletion of your data at any time by contacting us at help@txtjoy.com.

Security

We use industry-standard security practices to protect your information. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Txt Joy is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at help@txtjoy.com.

Your Rights

Depending on your location, you may have rights including:

• The right to access the personal information we hold about you.
• The right to correct inaccurate information.
• The right to request deletion of your information.
• The right to opt out of SMS messaging at any time by replying STOP.

To exercise any of these rights, contact us at help@txtjoy.com or (850) 989-8569.

Changes to This Policy

We may update this Privacy Policy from time to time. We will note the date of the most recent update at the top of this page. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.

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